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    TN 12th Commerce Solutions Chapter 17 Consumer Protection

    radangfx Posted on

    Tamilnadu 12th Commerce Solutions Chapter 17 Consumer Protection. 12th standard students who want to get full marks in public examinations conducted by the Tamilnadu government must go through this guide. This is a book back answers all in one page. This guide is separated by chapter wise. One mark two mark and all brief questions are answered on this page

    TN 12th Commerce Solutions Chapter 17 Consumer Protection

    TN 12th Commerce Solutions Chapter 17 Consumer Protection Textbook Exercise Questions and Answers

    I. Choose the Correct Answer

    Question 1.
    The final aim of modem marketing is _________
    (a) Maximum profit
    (b) Minimum profit
    (c) Consumer satisfaction
    (d) Service to the society
    Answer:
    (c) Consumer satisfaction

    Question 2
    _________  is the king of modem marketing.
    (a) Consumer
    (b) Wholesaler
    (c) Producer
    (d) Retailer
    Answer:
    (a) Consumer

    Question 3.
    As the consumer is having the rights, they are also having _________
    (a) Measures
    (b) Promotion
    (c) Responsibilities
    (d) Duties
    Answer:
    (c) Responsibilities

    Question 4.
    Which of the following is not a consumer right summed up by John F. Kennedy?
    (a) Right to safety
    (b) Right to choose
    (c) Right to consume
    (d) Right to be informed
    Answer:
    (a) Right to safety

    Question 5.
    It is the responsibility of a consumer that he must obtain _________  as a proof for the purchase of goods.
    (a) Cash receipt
    (b) Warranty card
    (c) Invoice
    (d) All of these
    Answer:
    (c) Invoice

    II. Very Short Answer Questions

    Question 1.
    Write short notes on “Right to be informed.”
    Answer:
    The manufacturers and the sellers are expected to-disclose (inform) all the material facts relating to the products [Quality, Quantity, potency, purity, price etc.]

    Question 2.
    What do you understand about the “Right to Safety”?
    Answer:
    There may be few products that are more likely to cause physical danger to consumers health, lives and property. The health hazards which are likely to arise have to be eradicated or reduced altogether. In case of food items and drugs both life saving and life sustaining safety is to be guaranteed.

    Question 3.
    What are the rights of consumers according to John F. Kennedy?
    Answer:

    • Right to be heard
    • Right to be informed
    • Right to safety
    • Right to choose

    Question 4.
    Which is the supreme objective of a business?
    Answer:
    The modem marketing concept recognises that the consumer is the pivotal point around which the business moves. The satisfaction of consumer needs/requirements is stated to be the supreme objective of a business.

    Question 5.
    What are the important aspects to be kept in mind by consumers while purchasing goods related to the quality of goods?
    Answer:

    • Consumers must check the ISO and FPO marks are on the goods.
    • He must have thorough knowledge about the products.

    III. Short Answer Questions

    Question 1.
    What do you understand by “Right to redressal”?
    Answer:
    The complaints and protests are not just to be heard: but the aggrieved party is to be granted compensation within a reasonable time period . There should be a prompt settlement of complaints and claims lodged by the aggrieved customers.

    Question 2.
    Define “Consumer Rights”.
    Answer:
    Consumer Right is interpreted as “the right to have information about the quality, potency, quantity, purity, price, and standard of goods or services”.

    Question 3.
    What do you understand about “Right to protection of health and safety”?
    Answer:
    A few products may contain potentially harmful substances which are dangerous from the consumer welfare point of view. The best examples of this kind are food additives, colours, emulsifiers, preservatives. In case of food items and drugs both life saving and life sustaining safety is to be guaranteed.

    IV. Long Answer Questions

    Question 1.
    What are the rights of consumers?
    Answer:
    As a consumer, everyone should know the basic rights as well as about the counts and procedures to be followed.
    The rights of consumers as per the Consumer Protection Act are given below:

    1. Right to Protection of Health and Right of Safety: There may be products that cause physical danger to consumers health, lives and property. The health hazards which are likely to arise have to be eradicated or reduced altogether.
    2. Right to be Informed: Consumers should be given all the relevant facts about the products. The manufacturer and the dealer should disclose all the material facts relating to the product.
    3. Right to choose: Consumer satisfaction can be increased by giving the consumer the widest choice. From the widest range of products in quality and brand as well as price, the consumer can choose the goods.
    4. Right to be Heard: Consumers have every right to ventilate and register the dissatisfaction, disagreements and get the complaint heard and aired.
    5. Right to Seek Redressal: The aggrieved party is to be granted compensation within a reasonable time.
    6. Right to Consumer Education: The consumer has a right to acquire knowledge and stay well-informed all through his life.

    Question 2.
    Explain the duties of consumers.
    Answer:
    Buying quality products at a reasonable price

    • He must have thorough knowledge about the goods [Quality, price, other terms etc.] before buying the goods.
    • To know the price he should enquire about the price from shops and Government stores.

    Ensure the weight and measurements:

    • The consumer should be alert when the seller is naturally weighing or measuring.
    • The consumer should ensure that he or she is getting the goods of exact weight and measurement.

    Ensuring the receipt of cash bill:

    • It is a legitimate duty of the consumer to collect cash receipts [bill] and warranty cards supplied along with the bills.
    • This will help them in seeking redressal for their grievances.

    Beware of false and attractive advertisement:

    • Often the goods are not useful as shown in the advertisement.
    • The prime duty of the consumer not to get missed by such false advertisement

    Instruction should be followed:
    It is the duty of the consumer to use the product as per the instructions [How to use] of the seller.

    Never buy from the black market:
    The consumer should not buy the goods from the black market.

    Question 3.
    What are the responsibilities of consumers?
    Answer:
    Rights and responsibilities are two sides of the same coin.
    The responsibilities of consumers are listed below:

    1. The consumer must pay the price of the goods according to the terms and conditions.
    2. The consumer has the responsibility to make the seller deliver the goods in time.
    3. The consumer has to bear any loss, which may arise to the seller, due to a delay in taking delivery.
    4. The consumer has to follow the instructions and precautions while using the product.
    5. The consumer must collect the cash receipt as proof of goods purchased from the seller.
    6. The consumer must file a complaint with the seller about the defects in products or deficiency in service.

    TN 12th Commerce Solutions Chapter 17 Consumer Protection Additional Questions and Answers

    I. Choose the Correct Answer

    Question 1.
    Consumer satisfaction is the ultimate aim of …………………….
    a. modern marketing
    b. Marketing
    c. Business
    d. Trade
    Answer:
    a. modern marketing

    Question 3.
    Pick the odd one out.
    a. Right to safety
    b. Right to be informed
    c. Right to choose
    d. Right to sell
    Answer:
    d. Right to sell

    II. Very Short Answer Questions

    Question 1.
    Write a note on the Right to consumer education.
    Answer:
    The consumer has a right to acquire knowledge and stay well-informed all through his life. He should be aware of the availability of the products.

    Question 2.
    Write short notes on right to basic needs
    Answer:

    • Every consumer has a right to get basic necessities of life such as food, clothing, water, etc., and the right to a pure healthy environment.
    • Life should be free from various modes of pollution.

    III. Short Answer Questions

    TN 12th Commerce Guide Book Back Answers
    TN 12th Commerce Book Back Answers

    TN 12th Commerce Book Solutions Answers Guide

    Unit 1 Management Process


    Unit 2 Financial Markets – I

    Unit 3 Financial Markets – II

    Unit 4 Human Resource Management

    Unit 5 Elements of Marketing

    Unit 6 Consumer Protection

    Unit 7 Business Environment

    Unit 8 The Sale of Goods Act, 1930 and The Negotiable Instruments Act, 1881

    Unit 9 Entrepreneurship Development

    Unit 10 Company Law and Secretarial Practice

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